GameGuard

GameGuard error "Windows 10 LTSB / LTSC is using outdated kernel"

2023-02-28T16:05:33.977Z

If you receive an error with a message of "Your Windows 10 Enterprise 2016 LTSB system is using outdated kernel 10.0.14393, please, install all latest Windows updates" while trying to play on a FASTCUP.NET matchmaking / tournament platform for the CS 1.6 and CS:GO games using the GameGuard anti-cheat, and the error message contains the words LTSB or LTSC, this means you are using an LTSC/LTSB version of Windows which is intended to be used by enterprise users but not to be installed by common users on their personal computers, since that version of Windows cannot receive some security updates that are required for the anti-cheat to work.

The best you can do is to make a clean install of regular Windows 10 without any modifications or tweaks:

https://www.microsoft.com/en-us/software-download/windows10

After doing that, the error message should disappear.

GameGuard error "Windows 10 LTSB / LTSC is using outdated kernel"

2023-02-28T15:32:26.839Z

Если при запуске античита GameGuard на проекте игр по CS 1.6 / CS:GO FASTCUP.Net Вы получаете ошибку "Your Windows 10 Enterprise 2016 LTSB system is using outdated kernel 10.0.14393, please, install all latest Windows updates" , а именно, текст содержит LTSB либо LTSC, то это означает, что у Вас используется корпоративная долгосрочная версия Windows, не предназначенная для персонального игрового компьютера, поскольку она не может получать необходимые обновления безопасности, требуемые для игры с античитом.

В этом случае единственным решением является переустановка системы на чистую MSDN с официального сайта Microsoft:

https://www.microsoft.com/ru-ru/software-download/windows10

После этого ошибка должна исчезнуть.

How to configure the system to generate active memory dump files

2023-02-22T22:15:37.073Z

This is what a blue screen usually looks like

In some cases, to recover from BSOD, GameGuard anti-cheat developers may request to provide an active memory dump, which is written to C:\Windows\MEMORY.DMP

This request is due to the fact that a small memory dump, which is chosen in the system by default and is created as small files in the C:\Windows\Minidump folder, may contain incomplete technical information on the problem.

In order to configure the system to create an active memory dump, press the Windows key on your keyboard to open the search menu or use the Win+R shortcut, and in the open Run dialog box, type SystemPropertiesAdvanced and hit Enter.

Result of pressing the Win+R hotkey

Write SystemPropertiesAdvanced and press Enter

After that, navigate to ‘Settings’ in the bottom section ‘Startup and Recovery’ and select ‘Active Memory Dump’ in the ‘Write debugging information’ drop-down list.

Please note that if you don't have the 'Active Memory Dump' option, you probably need to install the latest Windows updates.

Once all the steps are completed, click OK and reboot the system via the ‘Start menu’.

After all is done, if the blue screen appears again, follow these instructions:

1. Wait for your PC to restart automatically.

2. Upload the dump file (C:\Windows\MEMORY.DMP) to any file-sharing service.

3. Send a link to the dump file to our technical support staff.

After analyzing the dump, the GameGuard anti-cheat team will provide further instructions for solving the problem so that you can again enjoy playing on FASTCUP.NET comfortably and safely!

Как настроить создание активного дампа памяти

2023-02-22T22:15:21.057Z

Синий экран обычно выглядит именно так

В некоторых случаях для решения проблемы с синим экраном разработчики античита GameGuard запрашивают активный дамп памяти, который должен записываться в файл: C:\Windows\MEMORY.DMP

Такой запрос связан с тем, что малый дамп памяти, который установлен в системе по умолчанию и создаётся в виде небольших файлов в папке: C:\Windows\Minidump - может содержать неполную техническую информацию по проблеме.

Для того чтобы настроить создание активного дампа памяти, необходимо нажать кнопку Windows на клавиатуре для открытия меню с поиском или выполнить комбинацию клавиш Win+R, а в появившемся окне ввести SystemPropertiesAdvanced и нажать Enter.

Результат нажатия горячей клавиши Win+R

После этого нужно нажать на “Параметры” в последнем пункте “Загрузка и восстановление”, а затем выбрать “Активный дамп памяти” (в разделе “Запись отладочной информации”)

Выбрать "Активный дамп памяти"

Если нет строки "Активный дамп памяти", то, возможно, Вам необходимо установить последние обновления для системы. Если система полностью обновлена, воспользуйтесь инструкцией

После выполнения всех действий кликните на ОК и перезапустите систему через меню Пуск.

В дальнейшем, после появления синего экрана необходимо выполнить следующие инструкции:

Дождаться полной автоматической перезагрузки.
Загрузить дамп-файл (C:\Windows\MEMORY.DMP) на любой файлообменник.
Прислать ссылку на дамп-файл для сотрудников технической поддержки.

После анализа дампа сотрудники античит-отдела GameGuard обязательно сообщат дальнейшие инструкции по решению проблемы, чтобы Вы могли снова получать удовольствие, играя на сайте FASTCUP.NET комфортно и безопасно!

Error during AntiCheat uninstall process 'Service Gameguard AntiCheat service' (ggsvc) could not be stopped

2023-02-17T23:22:34.413Z

Error during Anti-Cheat uninstall process "Service 'GameGuard AntiCheat service' (ggsvc) could not be stopped"

If you face error during GameGuard Anti-Cheat uninstallation process in game project FASTCUP.Net : Service 'Gameguard AntiCheat service' (ggsvc) could not be stopped. Verify that you have sufficient privileges to stop system services , then you should remove anticheat manually:

1. Enter Windows safe mode:

https://help.gameguard.ac/en-windows-safe-mode

2. Enter commands in command prompt (cmd.exe):

https://help.gameguard.ac/en-how-to-open-command-prompt-windows

sc stop acdrv

sc stop ggsvc

sc delete acdrv

sc delete ggsvc

3. Reboot into normal mode and install GameGuard Anti-Cheat again from official site: https://gameguard.ac

Ошибка удаления античита Service 'Gameguard AntiCheat service' (ggsvc) could not be stopped

2023-02-17T22:33:28.066Z

Ошибка удаления античита "Service 'GameGuard AntiCheat service' (ggsvc) could not be stopped"

Если при удалении античита GameGuard при игре на проекте FASTCUP.Net Вы получаете ошибку с текстом Service 'Gameguard AntiCheat service' (ggsvc) could not be stopped. Verify that you have sufficient privileges to stop system services , необходимо удалить античит вручную, используя следующую инструкцию:

1. Войти в безопасный режим Windows:

https://help.gameguard.ac/ru-windows-safe-mode

2. Выполнить команды в командной строке (cmd.exe):

https://help.gameguard.ac/ru-kak-otkrit-komandnuyu-stroku-windows

sc stop acdrv

sc stop ggsvc

sc delete acdrv

sc delete ggsvc

3. После чего перезагрузиться в обычный режим и установить античит заново с сайта: https://gameguard.ac

How to configure the system to generate kernel memory dump files

2023-02-17T12:28:17.824Z

This is what a blue screen usually looks like

In some cases, to recover from BSOD, GameGuard anti-cheat developers may request to provide a complete kernel memory dump, which is written to C:\Windows\MEMORY.DMP

In order to configure the system to create a kernel memory dump, press the Windows key on your keyboard to open the search menu or use the Win+R shortcut, and in the open Run dialog box, type SystemPropertiesAdvanced and hit Enter.

Result of pressing the Win+R hotkey

Write SystemPropertiesAdvanced and press Enter

After that, navigate to ‘Settings’ in the bottom section ‘Startup and Recovery’ and select ‘Kernel Memory Dump’ in the ‘Write debugging information’ drop-down list.

Once all the steps are completed, click OK and reboot the system via the ‘Start menu’.

After all is done, if the blue screen appears again, follow these instructions:

1. Wait for your PC to restart automatically.

2. Upload the dump file (C:\Windows\MEMORY.DMP) to any file-sharing service.

3. Send a link to the dump file to our technical support staff.

After analyzing the dump, the GameGuard anti-cheat team will provide further instructions for solving the problem so that you can again enjoy playing on FASTCUP.NET comfortably and safely!

How to open Command Prompt (console, cmd)

2023-02-17T12:23:37.845Z

Sometimes, to solve problems with the GameGuard Anti-Cheat on the FASTCUP.NET gaming project, you need to open the Windows Command Prompt (console, cmd).

To run the Command prompt as administrator, press the Windows key on your keyboard to open the search menu, type cmd and click on ‘Run as administrator’.

In earlier versions of Windows, this option should be selected by right-clicking on "Command Prompt’. Then choose ‘Run as administrator’ on the context menu that appears.

Enter cmd in the search box and select ‘Run as administrator’.

The Command Prompt is open. You can enter various commands for advanced operating system management.

Windows console (Command Prompt)

For the issue when the GameGuard Anti-Cheat cannot be removed, you need to type the following commands one by one on the Command Prompt in Windows Safe Mode:

sc stop acdrv

sc stop ggsvc

sc delete acdrv

sc delete ggsvc

Then reboot in normal mode and download and install the Anti-cheat again from the website: https://gameguard.ac

Anti-Cheat error "Secure Boot is disabled"

2023-02-17T12:22:32.103Z

In the configurations of Windows 11 users, when playing on FASTCUP.NET with the GameGuard Anti-Cheat, the ‘Secure Boot’ option is required to be turned on. Such a requirement allows to improve anti-cheat protection from modifying the system bootloader and normally does not require any extra actions from users, since Secure Boot is a mandatory system requirement when installing Windows 11.

Secure Boot is disabled, please enable it and reboot your PC

If the error ‘Secure Boot is disabled’ occurs, please follow the instructions below:

You can check if the Secure Boot option is enabled as follows: press the Windows logo key on your keyboard, type msinfo32 in the search box, and hit Enter.

Open Windows 11 search box - type msinfo32 - open 'System Information'

This will open the ‘System Information’ window. Find the ‘Secure boot state’, it should be set to ‘On’.

If it’s turned off, we recommend that you save the motherboard model information stated in the ‘BaseBoard product’ field. This can be useful, as the most detailed instructions for enabling Secure Boot are in the manufacturer's manual.

Correct configuration — Secure Boot is enabled and UEFI boot mode

Below are examples of activating this feature for major motherboard manufacturers. The following conditions must be met to enable the Secure Boot feature:

Enter UEFI — a modern graphic analog of BIOS. To enter UEFI, you need to restart the computer, then at the first signs of its starting, repeatedly press the F2 or Delete buttons BEFORE Windows starts up.

(If it didn’t work, turn off your system and try again. Your motherboard manufacturer may have set a different key combination.)

UEFI interface for MSI

2. Make sure you switched the boot mode from one enabled as Legacy/CSM mode to UEFI mode. Usually, this option can be found in the Boot or BIOS tabs. Note that the operating system type must be set to ‘Windows 8/10 Features’, not ‘Other OS’.

CSM Support is set to ‘Disabled’; Windows 8/10 Features option is set correctly

The OS Type option must be switched to Windows UEFI mode

3. The Secure Boot option is enabled. Usually, this setting can be found under the Boot, Security, and BIOS sections. The following are some examples of enabling Secure Boot:

ASUS

Enabling Secure Boot on ASUS

ASRock

Enabling Secure Boot on ASRock

Gigabyte / AORUS

Enabling Secure Boot on Gigabyte / AORUS

MSI

Enabling Secure Boot on MSI

4. If the Secure Boot state is ‘Disabled’ or ‘Not active', you may need to change Secure Boot Mode from ‘Custom’ to ‘Standard’ or restore the keys to default settings. For example, to reset the keys, you can use the ‘Install default Secure Boot’ or ‘Restore factory’ keys or the ‘Load Default PK’ option.

Switch Secure Boot Mode to Standard and/or select Restore Factory Keys

5. It is worth mentioning that if the operating system doesn’t boot after enabling Secure Boot and you see the UEFI screen instead, then you should undo the changes you have made. Most likely, the problem occurs as in order to run the operating system with the CSM function disabled, you need to convert the disk from MBR to GPT. This can be done through third-party software. Once completed, go back to step 1.

Please note that the information given in this article is general as each manufacturer has their own UEFI graphical user interfaces (GUI) and the most accurate indications can only be found in the motherboard manual.

See how to fix the error 00000057 and disable Core Isolation (hvci):

https://help.gameguard.ac/en-error-00000057-disable-core-isolation-hvci

GameGuard error code "00000057"

2023-02-17T12:20:25.848Z

Usually, this error occurs when ‘Core Isolation’ feature is enabled in Windows 10 and Windows 11. The correct work of the GameGuard Anti-Cheat on FASTCUP.NET can only be guaranteed if Core Isolation (memory integrity) is disabled since the GameGuard Anti-cheat uses virtualization for maximum protection.

GameGuard anti-cheat error 00000057

To turn off core isolation (HVCI), you need to press the Windows logo key on your keyboard, type Core isolation in the search bar, and then press Enter.

Open 'Core isolation'

Next, disable the ‘Memory Integrity’ function in the window that appears.

Disable 'Memory integrity' (hvci)

Then reboot the system and start GameGuard again, the error should disappear.

If the issue has NOT been resolved after following this instruction, please get contact with our technical support on the FASTCUP.NET gaming platform.

Be sure to send us screenshots showing the GameGuard Anti-Cheat error 00000057 you have seen and the disabled ‘Memory Integrity’ feature on your device (see above, it should be turned off).

See here, how to fix the error 'Secure Boot is disabled’:

https://help.gameguard.ac/en-secure-boot-is-disabled