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February 17, 2023

How to configure the system to generate kernel memory dump files

This is what a blue screen usually looks like

In some cases, to recover from BSOD, GameGuard anti-cheat developers may request to provide a complete kernel memory dump, which is written to C:\Windows\MEMORY.DMP

This request is due to the fact that a small memory dump, which is chosen in the system by default and is created as small files in the C:\Windows\Minidump folder, may contain incomplete technical information on the problem.

In order to configure the system to create a kernel memory dump, press the Windows key on your keyboard to open the search menu or use the Win+R shortcut, and in the open Run dialog box, type SystemPropertiesAdvanced and hit Enter.

Result of pressing the Win+R hotkey
Write SystemPropertiesAdvanced and press Enter

After that, navigate to β€˜Settings’ in the bottom section β€˜Startup and Recovery’ and select β€˜Kernel Memory Dump’ in the β€˜Write debugging information’ drop-down list.

Once all the steps are completed, click OK and reboot the system via the β€˜Start menu’.

After all is done, if the blue screen appears again, follow these instructions:

1. Wait for your PC to restart automatically.

2. Upload the dump file (C:\Windows\MEMORY.DMP) to any file-sharing service.

3. Send a link to the dump file to our technical support staff.

After analyzing the dump, the GameGuard anti-cheat team will provide further instructions for solving the problem so that you can again enjoy playing on FASTCUP.NET comfortably and safely!